Refund and Return Policy

Because our products are made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or selecting the wrong color.

Please review all product details, sizing charts, and shipping information before placing your order.

Damaged or Defective Items

If your item arrives damaged, defective, or with a printing issue, please contact us within 7 days of delivery at:

info@sociallynot.com

Please include:

• Your order number

• A clear photo of the issue

• A brief description of the problem

If the issue is approved, we will offer a replacement or refund depending on the situation.

Wrong Item Received

If you received the wrong item, please contact us within 7 daysof delivery with your order number and photos of the item received.

Size Exchanges

Because each item is made to order, we are unable to offer size exchanges.

Please check the sizing chart before ordering.

Cancellations

Orders may only be canceled within 2 hours of purchase, as production may begin quickly.

To request a cancellation, email us at:

info@sociallynot.com

We cannot guarantee cancellations once an order has been submitted for production.

To start a return, you can contact us at info@sociallynot.com. Please note that returns will need to be sent to the following address:P.O. Box 321, Lawrenceville, Illinois, 62439

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sociallynot.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No Exchanges are excepted unless it is the fault of the production company or manufacturing issue. Please ensure you pick the proper size by using the size chart available on the website. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sociallynot.com.